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Enforcement policy in relation to the National Lottery

Policy detailing our approach to enforcing the National Lottery and how we will use our powers in an appropriate and proportionate manner.

What will trigger an investigation?

A regulatory investigation may be commenced if the Gambling Commission thinks that the operator may have breached a licence condition or because there is an issue that gives rise to a risk to the statutory objectives set out within the Introduction section of this policy.

The first step in deciding whether to commence an investigation is to decide whether our regulatory powers should be used at all. It may be that before an investigation is commenced we decide that no further action is necessary.

Matters may come to our attention through a number of channels, including:

  • compliance reviews
  • formal incident reports provided under licensing requirements
  • formal performance reports provided under licensing requirements
  • player complaints or enquiries to the Commission
  • analysis of trends associated with the previous points
  • issues raised by the operators staff and subcontractors and their staff (in accordance with procedures approved under licensing requirements)
  • public interest disclosures
  • condition 17 reviews.
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How will an investigation be conducted?
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