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Enforcement policy in relation to the National Lottery

Policy detailing our approach to enforcing the National Lottery and how we will use our powers in an appropriate and proportionate manner.

2 - General principles

The general principles to which we will seek to apply overall in decisions as to regulatory action are as follows.


To only intervene where necessary with targeted enforcement actions appropriate to secure that the statutory objectives are met. These are set out within the Introduction section of this policy. Our approach will be targeted and focused on the most important operational issues, factors and risks.


To treat similar cases in a similar way unless there is a good reason not to. However, where there are repeated failures by the operator, we reserve our right to escalate enforcement action.

Evidence-based decision-making

To seek and make use of the best available evidence when making enforcement decisions.

Accountability and transparency

To explain to key stakeholders how enforcement decisions are made and what actions have been taken. Key stakeholders include the operator, players, potential players (the general public), Parliament, the Government, consumer groups and any other interested parties.

We seek to be clear and open about our enforcement decisions and how they are arrived at. This will help ensure that there can be an understanding of our regulatory concerns and how regulatory and enforcement actions seek to address these.

Human rights compliant

To comply with our obligations under the Human Rights Act 1998 (opens in new tab) as a public authority.

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Enforcement policy in relation to the National Lottery - 1 - Introduction
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Enforcement policy in relation to the National Lottery - 3 - Investigations
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