Cookies on the Gambling Commission website

The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content


Corporate Governance Framework

Our corporate governance framework sets out the necessary responsibilities and procedures that guarantee we operate properly.

  1. Contents
  2. The Gambling Commission's ways of working

The Gambling Commission's ways of working

1.18. Our ways of working lie at the heart of the way the Commission’s employees will conduct all of the work of the Commission.

Our ways of working


To be outcome-focussed we:

  • put consumers at the heart of everything we do
  • take responsibility for an issue and moving it forward
  • deliver results through working collaboratively.

Reaching for ways to improve

To reach for ways to improve we:

  • encourage feedback and ideas
  • are committed to continuous improvement and are open to trying different ways of working
  • celebrate successes and take responsibility when things to wrong.


To be respectful we:

  • recognise every colleague’s contribution
  • give each other timely constructive feedback
  • all encourage challenge.

Communicate well

To communicate well we:

  • are clear and concise
  • listen and check our understanding
  • explain the reasons for decisions.

Making this a great place to work

To make the Commission a great place to work we:

  • all help to make the Commission a great place to work
  • value and support each other
  • demonstrate a positive attitude.

1.19. The Commission’s policies and practices are reviewed regularly with the aim of ensuring that the regulatory burden imposed by the Commission is at the minimum, but consistent with carrying out its duties.

Is this page useful?
Back to top