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Blog - New standards for complaints process put consumers first

Blog - New standards for complaints process put consumers first

24 October 2018

From 31 October we're introducing some new standards for alternative dispute resolution
WATCH: New rules that better protect consumers come into force from 31 October, here's what you need to know

WATCH: New rules that better protect consumers come into force from 31 October, here's what you need to know

22 October 2018

New rules to better protect consumers come into force from 31 October 2018
Paddy Power Betfair to pay penalty package for social responsibility and money laundering failures on its gambling exchange

Paddy Power Betfair to pay penalty package for social responsibility and money laundering failures on its gambling exchange

16 October 2018

Online operator to pay £2.2m for failing to protect customers and stop stolen money being gambled.
Mark Jarvis to pay penalty package for customer interaction failures

Mark Jarvis to pay penalty package for customer interaction failures

15 October 2018

Bookmaker Mark Jarvis is to pay £94,000 and overhaul its social responsibility procedures after failing to protect a customer who was showing signs of problem gambling.
Rank Group to pay penalty package for failing to protect a problem gambler

Rank Group to pay penalty package for failing to protect a problem gambler

10 October 2018

An online operator is to pay £500,000 for failing to follow Gambling Commission rules which protect problem gamblers.
New standards for complaints processes in gambling industry

New standards for complaints processes in gambling industry

01 October 2018

The Gambling Commission has today published new standards, which come into effect from 31 October and improve how complaints are handled by alternative dispute resolution (ADR) providers in the gambling industry.
International concern over blurred lines between gambling and video games

International concern over blurred lines between gambling and video games

17 September 2018

Global gambling regulators have teamed up to voice their concerns about skins gambling and loot boxes in video games
Gambling advertising and sponsorship rules reminder for operators

Gambling advertising and sponsorship rules reminder for operators

07 September 2018

We've teamed up with the ASA and CAP to remind licensees of some of the key rules and requirements relating to gambling advertising and sport sponsorship.
Gambling Commission publishes latest combined Health Survey

Gambling Commission publishes latest combined Health Survey

06 September 2018

The Gambling Commission has published the latest combined Health Survey
Have your say on proposals to strengthen age and identity verification for online gambling

Have your say on proposals to strengthen age and identity verification for online gambling

05 September 2018

Consumers, gambling businesses, stakeholders and members of the public are being invited to voice their opinion on proposed changes to age and identity verification
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