Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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We have commenced a review under section 116 of the Gambling Act 2005 (the Act) and, under section 118 of the Act, have decided to suspend Operating Licence No 000-045235-R-324169-010 Combined Remote Operating Licence – Real Event Betting, Virtual Betting, and Casino held by Genesis Global Limited whilst that review takes place. This is due to a number of compliance issues.

We suspect that Genesis Global Limited has breached a condition of the licence (section 116(2)(a) of the Act)) and is unsuitable to carry on the licensed activities (section 116(2)(c)(i)) of the Act). We therefore consider it appropriate to suspend the licence with immediate effect pending the conclusion of the review.

The licence suspension, effective from 20 July 2020, makes it illegal for Genesis Global Limited to offer gambling services via the following websites in Great Britain:

  • www.casoola.com    
  • www.casinoplanet.com
  • www.kassu.com
  • www.casinocruise.com
  • www.casinogods.com
  • www.casinojoy.com
  • www.genesiscasino.com
  • www.pelaa.com
  • www.sloty.com
  • www.spela.com
  • www.spinit.com
  • www.vegashero.com

We have instructed the operator to facilitate customers accessing their accounts to withdraw funds and advise customers not to place any bets through the above websites.

If a customer has questions concerning their account we advise they contact the operator through the website they have used.

Posted on 20 July 2020