Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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We have commenced a review under section 116 of the Gambling Act 2005 (the Act) and, under section 118 of the Act, have decided to suspend Operating Licence No 050970-R-328650-008 Combined Remote Operating Licence – Real Event and Virtual Betting Casino held by Addison Global Limited whilst that review takes place.  

We have decided to commence a review because we suspect that Addison Global Limited has breached a condition of the licence (section 120(1)(b) and is unsuitable to carry on the licensed activities (section 120(1)(d) of the Act). We consider it appropriate to suspend the licence with immediate effect pending the conclusion of the review. 

The licence suspension makes it illegal for Addison Global Limited to offer gambling services via its moplay.co.uk website in Britain. We understand, due to its financial difficulties, the company is currently unable to process withdrawals.  

For further information, customers are able to view the company’s terms and conditions through https://go.moplay.com/en/terms-and-conditions/

We remain in contact with Addison Global Limited and expect clear and updated messaging for consumers regarding their accounts.

Further information for consumers

Details of your rights are explained on the following page on the Gambling Commission website: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Your-rights.aspx. Please note that the Gambling Commission is unable to obtain your money back from the operator.

Notes to editors 

  1. More information about how we regulate the gambling industry.
  2. Useful statistics on the gambling industry

Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

Posted on 20 February 2020