Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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A new online and mobile-friendly service which allows personal gambling licences to be managed and administered far quicker than before has been launched by the Gambling Commission.

The new service, available on the Commission’s website, allows personal licence holders to quickly change personal details, report key events linked to their licence, and download e-copies of the licence itself.  The new service also includes a processing tool that reduces processing times from several weeks to only a few days.

Helen Venn, executive director at the Gambling Commission said: “This new service has only been running for a matter of weeks and already we’ve had over 4,000 users logging on and an improved processing time of 80%.

“Over half of those have used a mobile device to access the portal, allowing them to manage their personal licence on the go, save time and hopefully improving their experience.

“Listening to the needs of personal licence holders has been vital.

“Through their feedback, and through our own drive to continuously improve the way we regulate, we looked in detail at our licence management processes and set ourselves the challenge to cut down on administration by using technology and our systems more effectively.

“The result is a much more efficient process for everyone through a more streamlined, simpler service.”

The Commission is also reminding personal licence holders that if they started a maintenance application prior to 26 November 2019 via the old portal, but had not submitted, then those people will need to re-register and begin the application process again.

Readers can find more information on the new manage and maintain your personal licence service on the Gambling Commission’s website.

Posted on 19 December 2019