Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
Skip to main content

HM Treasury has published its latest anti-money laundering and counter-terrorist financing supervision report, which includes submissions from the Gambling Commission. This report aims to improve the transparency and accountability of supervisors, and to encourage good practice. The Commission actively supports these efforts which contribute to our strategy to make gambling fairer, safer and crime free. 

Economic Secretary to the Treasury, John Glen MP said:

"The Financial Action Task Force Mutual Evaluation Report found that the Gambling Commission had a good understanding of the Money Laundering/Terrorist Financing risks in the gambling sector and applied a risk-based approach to supervision. I will look to the Gambling Commission for continued high standards of Anti-Money Laundering/Counter Terrorist Financing supervision."

These comments, as well as those in the wider report, demonstrate the Commission’s effectiveness in adopting a risk-based approach to supervisory duties, which has been strengthened further via the recently published Money Laundering and Terrorist Financing Risk Assessment. The Commission encourages operators to review these documents.

Posted on 16 July 2019