Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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With the festive season approaching we know many people are looking at ways they can raise money for a charity. Lotteries (including raffles and tombolas) are a popular way of doing this but there are rules on how you can operate them lawfully.

So, if you are looking to raise money for charity, the key points to remember are: 

  • lotteries/raffles/tombolas cannot be run for private gain they can only be run for charitable purposes
  • anyone running lottery that permits the sale of tickets before an event, or away from the place where the event is held, is going to need either a licence from the Gambling Commission or registration with their local authority
  • there are limits in place for how much you can spend on ticket sales for a single prize (but no limits on donated prizes)
  • all tickets must cost the same (unless they are run at a specific event – these are called incidental lotteries) and a ticket must be provided for each entry
  • if you are a business running a lottery for your customers, you cannot run them for profit or for good causes – all the money from ticket sales must be spent on prizes or expenses
  • you cannot roll over unallocated or unclaimed prizes to another lottery unless you are running your lotteries under a Gambling Commission licence or local authority registration.

Read more in our quick guide on running a lottery

Posted on 08 November 2019