Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Types of gambling and gambling involvement

Analysis of the relationship between problem gambling and the number of different gambling activities a person takes part in (gambling involvement).   

In 2016 we replicated analysis that LaPlante et al conducted in 2011. LaPlante et al used data from the British Gambling Prevalence Survey 2007, while our analysis used data from the British Gambling Prevalence Survey 2010 and combined data from the Health Survey for England 2012 and the Scottish Health Survey 2012.

The work by LaPlante et al showed that controlling for gambling involvement substantially reduced or eliminated all statistically significant relationships between individual gambling activities and problem gambling, except in the case of machines in bookmakers.

Headline findings 

  • The original conclusion that there is no consistent evidence that particular gambling activities are predictive of problem gambling, after controlling for the level of involvement, holds true in 2010 and 2012.
  • The 2007 finding that machines in bookmakers are the exception does not persist into 2010 and 2012.
  • It appears that any ‘significant’ effects borne out of the results are most likely an unexplained variation in the sample.

Although this work found playing on machines in bookmakers does not increase the chance someone is a problem gambler (once you control for involvement), the Natcen Follow-up study of loyalty card customers found that loyalty card holders who played machines in bookmakers were significantly more likely to develop gambling problems (even when controlling for involvement). 


Also see

Types of gambling and gambling involvement

An excel spreadsheet of the data

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Important reading