Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Licensing authority statistics

The next publication of the Licensing Authority Statistics due September 2020 will be delayed due to the current Coronavirus epidemic.

Licensing authorities (LAs) have a statutory duty to provide us with specific information about gambling regulation in their area. 

We collate and analyse the information in order to helped LAs, and the government, understand the local and national landscape of gambling regulation. 

The LA statistics are published every September and they provide the latest information pertaining to the permits issued, temporary use notices issued, occasional use notices issued and the number of premises inspections conducted by local licensing authorities.

We work with LAs to maximise the efficiency of data collection and we provide year-on-year analysis of the data that LAs collect. This includes data relating to earlier returns that LAs submitted late. Consequently, the data provided in the latest report may differ from those previously published. 

Re-issued 02/01/2020

Following an internal audit, corrections were made to the Inspections/Premises percentage map page on the Excel and PDF versions.

Headline findings 2018 – 2019


Permits/Notifications for gambling activity currently active.

(-1.4% from March 2018)


Permits/Notifications for gambling activity issued this year.

(-37% from March 2018)


Inspections/visits of premises where gambling activity takes place conducted by licensing authorities. (+1% from March 2018)


Average number of inspections/visits of premises where gambling activity took place per licensing authority. (No change from March 2018)


Total number of licensing authorities which did not conduct any inspections/visits of premises. (-13% from March 2018)


Total test purchasing visits conducted by all licensing authorities.

(+77% from March 2018)


Also see

Latest licensing authority statistics (revised January 2020)


902 KB Download

Latest licensing authority statistics (revised January 2020)

Excel spreadsheet

1 MB Download

Latest licensing authority statistics (superseded)


787 KB Download

Latest licensing authority statistics (superseded)

Excel spreadsheet

2 MB Download

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