Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Casino drop and win


Casino drop and win – April report


We are unable to publish a casino drop and win report for April 2020, as we have not received enough reports from casino operators providing data for this month. Read further information on official statistics reporting impacted by COVID-19.


Casino drop and win data is provided voluntarily by all casinos licensed in Great Britain and shows the amount of money exchanged for chips in a casino (drop) and the amount retained by the casino (win).

Drop and win information is provided through regulatory returns monthly and is based on casino games only (not gaming machines). The data is not split into the types of game played as information is considered to be commercially sensitive.

The latest data is published on the final Thursday of every month and is based on an updated rolling year average, showing figures for the previous 12 months.

The information published within the drop and win report is aimed primarily at those within the casino industry although it may also be of interest to international regulators, journalists, academic researchers, financial institutions, statisticians and local authorities.

About this drop and win data

Gambling businesses provide this data by the end of the following month. Data is then collated and analysed and a report produced in the month after this. So the figures are always three months behind.

About the casinos that provide the data

Premises-based casinos are not obliged to provide us with this data whether they have a licence under the 1968 Act or under the 2005 Act. Some of the London casinos are referred to as ‘high-end’, this term was agreed following discussion with the casino trade associations.

The casinos in each region change over time as casinos open and close. But for a list of the permitted areas see casino permitted areas.

If you require historical data you can contact us.

Also see

Casino drop and win report

March 2020

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