Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Levels of problem gambling in England

We commission a chapter on gambling in the Health Survey for England which is published by NHS Digital (formerly the NHS Information Centre).

Gambling behaviour is increasingly a subject of public health and policy interest. This is an important annual survey looking at changes in the health and lifestyles of people all over the country.

Around 8,000 adults take part in the survey each year.

The findings of the health survey are based on a set of specific questions and interviews which are conducted face to face in the homes of respondents. The gambling questions are asked via a short paper self-completion questionnaire administered alongside the core health survey questionnaire. 

Headline findings from the Health survey England 2016


of people in England gambled in 2016


of people in England (excluding those who had only played National Lottery draws) gambled in 2016


of people in England identified as problem gamblers


of gamblers in England identified as problem gamblers


of people in England were at low or moderate risk of developing problems with their gambling


of gamblers in England are at low or moderate risk of developing problems with their gambling

Read the combined report for 2016 containing results from the Health survey for England, the Scottish health survey and the Welsh problem gambling survey.

Important reading