Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Reviewing a licence

We have the power to review the performance of licence holders against the terms of their licence.

We might decide to review a licence if we:

  • suspect that a licence condition has been breached
  • believe the licence holder, or any person connected with the gambling activities, has been convicted of a relevant offence in Great Britain or abroad
  • suspect the licence holder may be unsuitable to perform the licensed activities
  • think a review would be appropriate. 

This means that a licence could be reviewed solely on the grounds, for example, that it has been held for a long period of time. 

The right to appeal against our regulatory sanctions 

The First-tier Tribunal (Gambling) is an independent body set up to hear appeals against the decisions of the Gambling Commission.  

Information about how we decide what action should be taken and how that will be carried out: