Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.

Reviewing a licence

We have the power to review the performance of licence holders against the terms of their licence.

We might decide to review a licence if we:

suspect that a licence condition has been breached
believe the licence holder, or any person connected with the gambling activities, has been convicted of a relevant offence in Great Britain or abroad
suspect the licence holder may be unsuitable to perform the licensed activities
think a review would be appropriate.

This means that a licence could be reviewed solely on the grounds, for example, that it has been held for a long period of time.

The right to appeal against our regulatory sanctions

The First-tier Tribunal (Gambling) is an independent body set up to hear appeals against the decisions of the Gambling Commission.

Information about how we decide what action should be taken and how that will be carried out: