Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Regulatory action

We want your feedback about the sanctions register

Please complete this survey (link opens in a new window) and give us your feedback.

Licence holders who do not follow rules and regulations aimed at ensuring gambling is fair, safe and crime-free can expect regulatory action.

Our general approach is to help gambling businesses comply with the law and with the licence conditions and codes of practice. But when we must take action we have a range of powers including:

  • issuing a warning
  • attaching an additional licence condition
  • removing or amending a licence condition
  • suspending a licence
  • revoking a licence
  • imposing a financial penalty. 

Making sure we get the best results 

We want the best outcome for consumers and for the licensed industry. That means we are not always the right agency to lead on enforcement action – in some cases it will be the police, HMRC, a local licensing authority or a sport’s governing body. We work closely with other agencies to get the best results. 

If you want to check whether a gambling business or personal licence holder has had a regulatory sanction imposed on them you can search our licence register

Sanctions are published once the individual or operator involved has been informed and any objections to publication have been considered.

Also see

Regulatory sanctions register - businesses

A list of recent regulatory sanctions we have imposed on licence holders

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Regulatory sanctions register - individuals

A list of recent regulatory sanctions we have imposed on personal licence holders

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