Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
Skip to main content

Raising Standards Conference 2017

Our annual Raising Standards conference took place on 21 November 2017 in Birmingham at the REP.

Gathered here are materials from the day including speeches, presentations, news release, photos and videos (below).

Raising Standards Chairman's introduction: Bill Moyes 2017 (PDF)

Raising Standards keynote speech: Sarah Harrison 2017 (PDF)

Common interests and common goals can help drive a better business, Jim Mullen Chief Executive Officer, Ladbrokes Coral Group PLC

Raising Standards: Why this is good for the industry and consumers
Richard Lloyd, consumer advocate and former Executive Director of Which?

 

CMA's George Lusty slide presentation at Raising Standards 2017 
(video below)