Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Raising Standards Conference 2017

Our annual Raising Standards conference took place on 21 November 2017 in Birmingham at the REP.

Gathered here are materials from the day including speeches, presentations, news release, photos and videos (below).

Raising Standards Chairman's introduction: Bill Moyes 2017 (PDF)

Raising Standards keynote speech: Sarah Harrison 2017 (PDF)

Common interests and common goals can help drive a better business, Jim Mullen Chief Executive Officer, Ladbrokes Coral Group PLC

Raising Standards: Why this is good for the industry and consumers
Richard Lloyd, consumer advocate and former Executive Director of Which?


CMA's George Lusty slide presentation at Raising Standards 2017 
(video below)