Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Confidential intelligence line

Our confidential intelligence line allows you to tell us information without having to provide any of your personal details. All calls are received by trained employees within the Intelligence department and are treated in the strictest confidence.  

The purpose of the confidential line is to add to the overall intelligence picture. You can call us about non-compliance with licence conditions and codes of practice and illegal gambling-related activity, both of which threaten the three licensing objectives

The confidential intelligence line is not intended for employment grievances. 

You can use the confidential line to report:

  • information on unlicensed or criminal activity related to gambling such as betting in pubs and illegal gaming machine supply
  • concerns that money laundering is taking place
  • underage gambling
  • concerns about sports betting integrity (match-fixing). 
Call the confidential intelligence line on +44 121 230 6655


We work in partnership with the charity Crimestoppers as part of an ongoing strategy to protect against match-fixing, money laundering and illegal gambling.

Crimestoppers will pass on reports made to them about gambling-related criminality or corruption to our Sports Betting Intelligence Unit (SBIU) at the same time as they are reported to the police. 

Call crimestoppers on 0800 555 111 or go online to provide information anonymously