Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Start date: 05 September 2018
End date: 27 November 2018

 

This consultation is now closed

Consumers, gambling operators, and members of the public are being invited to voice their opinion on proposed changes aimed at further protecting children and keeping gambling fair and safe. 

The proposed changes to the Gambling Commission’s Licence conditions and codes of practice would require online gambling businesses to verify:

  • the age of customers before they can deposit money or gamble, or access play-for-free versions of gambling games
  • the identity of a customer – including their name, address, date of birth and email address – before they are allowed to gamble
  • that the name associated with the customer’s payment method matches the name of the gambling account holder.

Original consultation

Full response