Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Status

Online games design

Status: Open

We are consulting on changes to the design of online slots - specifically to make them safer for consumers.

High Value Customers (HVCs)

Status: Open

Individuals whose gambling custom is of high commercial value to licensees are often labelled as ‘VIPs’, ‘high value customers (HVCs)’ or equivalent.

Consultation on Regulatory Panel Reforms

Status: Closed awaiting responses

We are consulting on a number of proposals to ensure that our Regulatory Panels are best equipped to deal with our evolving casework.

Information requirements in the licence conditions and codes of practice (LCCP) and regulatory returns

Status: Closed awaiting responses

Respond to our consultation on changes to our regulatory data reporting requirements.

Display of licensed status

Status: Closed awaiting responses

Take part in our consultation on displaying of licensed status

Remote key equipment

Status: Closed with responses

We are proposing the removal of condition, 2.1.1, which requires licensees to apply for a variation of their licence when adding or relocating key equipment to a different jurisdiction.

Society Lottery Reforms

Status: Closed with responses

In June 2018 the Government published a consultation on society lottery reform, seeking views on potential changes to sales and prize limits for large and small society lotteries.

Gambling with credit cards

Status: Closed with responses

Following a recent call for evidence and our previous announcement on 24 July, the Gambling Commission has today launched a twelve-week consultation on gambling with credit cards.

Test House framework development consultation

Status: Closed with responses

Test houses play a key role in ensuring that games are suitable to be released to market and offered to consumers. We therefore need to be assured of their independence, competence and suitability.

Proposed changes to LCCP requirements for alternative dispute resolution – supplementary consultation

Status: Closed with responses

Give us your views on whether we should require gambling businesses to use only ADR providers who meet our additional standards.

Gambling Commission calls for evidence on gambling online with credit cards

Status: Closed with responses

Have your say

Gambling Commission calls for evidence on Category B gaming machines

Status: Closed with responses

Have your say on player protections on Category B machines

Proposed changes to LCCP requirements for customer interaction and alternative dispute resolution, and call for evidence on gambling website blocking software

Status: Closed with responses

Consumers, gambling operators and members of the public are being invited to voice their opinion on proposed changes to Licence Conditions and Codes of Practice (LCCP) and to provide views on gambling blocking software.

Consultation on the national strategy to reduce gambling harms

Status: Closed with responses

The current National Responsible Gambling Strategy comes to an end in March 2019 and we are developing a new national strategy to reduce gambling harms working with all the bodies that will be part of delivering the strategy.

Informal consultation on amendments to the protection of customer funds rating system

Status: Closed with responses

We require operators to use a ratings system to inform customers how their funds are protected in the event of insolvency. This informal consultation proposes to amend this ratings system.
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