Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Calendar of publications, consultations and events

We want to give you as much notice as possible on new information, opportunities to provide feedback and for any events in which we are involved in which you may be interested.

The calendar below is updated frequently and you may see some dates change as we take into account new information and adapt our plans accordingly.

We try to be as accurate as possible, but please return here frequently to check for updates.



Consultation on regulatory panel reforms

May 2020 (closes June 2020)

Industry statistics

May 2020

Quarterly participation and problem gambling statistics July 2020
Quarterly participation and problem gambling statistics  

October 2020

Industry statistics November 2020

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