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These guides will inform you of the key events you must tell us about when you hold an operating licence.
Published: 17 May 2021
Last updated: 28 June 2022
This version was printed or saved on: 8 December 2023
Online version: https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators
Overview: A key event is an event that could have a significant impact on the nature or structure of your business.
We expect you to work with us in an open and cooperative way and to inform us of anything we might need to be aware.
You need to tell us within five working days if any of the events listed below happen.
More detail on key events is contained in the Licence conditions and codes of practice under Licence condition 15.2.1.
All key events are to be reported to us via the Key Events part of the eServices digital service (opens in a new tab) on our website.
If a company (or group company) is presented with a petition for winding up, or a winding up order has been made, or it enters administration or receivership. Or, if a person in a key position in a company, or a relevant shareholder, has entered into an Individual Voluntary Agreement (IVA), or is made bankrupt or sequestration of their estate is awarded.
If any shareholder in your company (or holding company) holds 3% or more of the issued share capital of the company.
If your company (or a group company) takes a loan from any person not authorised by the Financial Conduct Authority.
Any changes to appointments of persons in ‘key positions’ in your company.
Any material change in your business’s banking arrangements.
Any breach of a covenant given to a bank or other lender to your business.
Any default by your company (or a group company) in making repayments on a loan.
Any change in your company’s arrangements for accepting payment from customers (e.g. change of payment processor).
If an application for a gambling licence or permission made by your company (or any group company) in another jurisdiction is granted, withdrawn, or refused.
Any investigation by a professional, statutory, regulatory or government body into your company’s activities, or person in a ‘key position’, that could result in a sanction or penalty, which might cause us to question the company’s continued suitability to hold a licence from us.
Any criminal investigation, in any jurisdiction, involving your company, or a person in a ‘key position’ in the company, which might cause us to question if your business’s measures to keep crime out of gambling had failed.
The referral to your company’s Board (or audit and risk function) of material concerns raised by a third party (e.g. auditor), in any jurisdiction.
A disciplinary sanction for gross misconduct, including dismissal, against the holder of a personal licence or a person occupying a qualifying position.
Any material litigation against your company (or a group company), in any jurisdiction.
The unique reference numbers of any suspicious activity reports issued by the United Kingdom Financial Intelligence Unit (UKFIU) (opens in a new tab).
Any security breach that adversely affects the confidentiality of customer data; or prevents account access for longer than 12 hours.
Any gaming system fault (opens in a new tab) which has resulted in under or overpayments to a player.
Changes to trading on website domains (including mobile sites and applications) or broadcast media.