The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
  1. Home
  2. Licensees and businesses
  3. Licences and fees

Reminder to licensees regarding white label gambling websites

The Gambling Commission is reminding remote operating licence holders of their obligations when operating gambling websites, including white labelled sites.

The responsibility for compliance sits with the licence holder and cannot be transferred to any other party. Failure to ensure that at all times:

Warning Failure to ensure these may bring into question the suitability of an operator to hold a licence.

Licensees must know their customers and be able to demonstrate knowledge, oversight and proactive interactions where appropriate. Any interventions must be completed in a timely manner

SRCP 1.1.2 - Responsibility for third parties

SRCP 1.1.2 - Responsibility for third parties makes clear that licensees are responsible for the third parties that they contract with. It also requires licensees to ensure that any contracted third parties conduct themselves in so far as they carry out activities on behalf of the licensee as if they were bound by the same licence conditions and subject to the same codes of practice as the licensee.

The Commission expects that licensees will obtain the necessary assurance by conducting adequate due diligence on the third party to ensure (amongst other things) that they are competent and reliable. Any licensee that relies on a third party to conduct any aspect of the licensee’s business related to the licensed activities must ensure it has sufficient oversight and controls in place to ensure that all activities are carried out in accordance with the Licence Conditions and Codes of Practice (LCCP), notably, but not exclusively, social responsibility and anti-money laundering requirements.

Warning Failure to maintain adequate control of third parties can result in regulatory action including suspension or the loss of the operating licence.

Finally – operators are aware that a licence is required to provide facilities for gambling (unless a specified exemption applies). Operators must ensure that their arrangements with third parties do not result in an offence under section 33 of the Gambling Act 2005 (opens in a new tab).

The Commission intends to publish further guidance in due course.

Last updated: 28 January 2021

Show updates to this content

No changes to show.

Is this page useful?
Back to top