Your rights

As a consumer you have certain rights, and that includes any gambling transactions you make with licensed gambling businesses.

In this section

It’s important that you understand your rights and understand the laws and processes that are in place to help you if you feel you have been dealt with unfairly.

Information gambling businesses should give you

Clear terms and conditions, game rules, how your funds are protected and how to make a complaint

Status of a bet as a contract

What is the status of your bet under the law and do you have a right to bet?

Your consumer rights

A gambling transaction is a product like any other and you have consumer rights under the Consumer Rights Act 2015

How gambling businesses protect your money

Any gambling business that holds customer funds must set out in their terms and conditions whether and how the funds are protected in the event the business becomes insolvent

Unwanted email and text message marketing

How to opt out of receiving email and text advertising from gambling businesses

How we work with other authorities

Gambling advertising, marketing, data protection and other areas where we support another organisation

Gambling Commission suspend two operator licences for failure to participate in GAMSTOP

The Gambling Commission suspended the licences of …

03 April 2020

Systemic failings at Caesars Entertainment leads to the departure of three senior managers and sanctions of £13m

The Gambling Commission has announced that Caesars…

02 April 2020

Gambling Commission and industry collaboration makes progress on safer gambling

Collaborative work with the industry has led to pr…

01 April 2020