If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information.
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When money is stolen and used for gambling

If you or your company has been the victim of a crime and the proceeds of that crime were spent on gambling that is a criminal matter and, if you haven’t already, you should contact the police.

You may also wish to seek legal advice.

How our investigations work

Where concerns are raised about a licence holder, we can investigate.

We will look at whether the business has conducted itself in a way which is consistent with:

Ultimately we require licensed gambling businesses to comply with these rules and to put consumer welfare at the heart of their business, but where we feel they haven’t, we can take action.

Each case is different but we will always use our Statement of principles for determining financial penalties and Statement of principles for licensing and regulation to reach the appropriate result.