Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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When money is stolen and used for gambling

If you or your company has been the victim of a crime and the proceeds of that crime were spent on gambling that is a criminal matter and, if you haven’t already, you should contact the police.

You may also wish to seek legal advice.

How our investigations work

Where concerns are raised about a licence holder, we can investigate.

We will look at whether the business has conducted itself in a way which is consistent with:

Ultimately we require licensed gambling businesses to comply with these rules and to put consumer welfare at the heart of their business, but where we feel they haven’t, we can take action.

Each case is different but we will always use our Statement of principles for determining financial penalties and Statement of principles for licensing and regulation to reach the appropriate result.