Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Unwanted email and text message marketing

You should only receive marketing communications by email or text message if you have given your specific consent to receive them.

If you are getting unwanted communications offering you gambling products, you can take steps to stop them.

What can I do if I’m getting unwanted marketing texts?

If you receive marketing by text that you don’t want from an identifiable and legitimate organisation that you know and trust, you should first follow the opt-out instructions provided on the text – which typically involves texting ‘STOP’ to the telephone number or 5-digit short code shown in the text message. The organisation should then stop sending you marketing texts.

You can also report them to your mobile network operator, who may be able to prevent further spam from the originating number. You can either contact your network operator’s customer services, or forward spam text messages to 7726.

If you continue to receive marketing text messages from the organisation you can report them to the Information Commissioner’s Office (ICO).

The ICO website provides more information about the rules which govern the sending of marketing communications by text message. 

What can I do if I’m getting unwanted marketing emails?

If you receive marketing by email that you don’t want from an identifiable and legitimate organisation that you know and trust, you should first use the ‘unsubscribe’ link provided on the email. The organisation should then stop sending you marketing emails.

Alternatively you could contact the gambling operator to tell them about the problem and request that they stop sending you marketing emails.

If you continue to receive marketing emails from the organisation you can report them to the Information Commissioner’s Office (ICO).

The ICO website provides more information about the rules which govern the sending of marketing communications by email.