Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Sharing personal information with third parties

You should not share your personal details with third parties for use in opening online gambling accounts.

Online gambling websites are required to confirm the identity of their customers to comply with regulatory and legal requirements.

If someone asks you for your personal details in order to open new online gambling accounts, they may be trying to:

  • avoid commercial restrictions placed on their own gambling activity
  • circumvent consumer protection controls such as self-exclusion or age-verification
  • secure additional bonus or promotional offers available to new accounts
  • facilitate criminal activity such as money laundering, match-fixing or fraud.

You should be wary of any approach to use your personal details or bank accounts by a third party for use with gambling companies.

Whilst such offers can often include financial incentives you should consider the associated risks which may include:

  • an adverse impact on your ability to secure credit
  • increased susceptibility to identity theft
  • risk of your involvement in criminal conduct.