Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Sharing personal information with third parties

You should not share your personal details with third parties for use in opening online gambling accounts.

Online gambling websites are required to confirm the identity of their customers to comply with regulatory and legal requirements.

If someone asks you for your personal details in order to open new online gambling accounts, they may be trying to:

  • avoid commercial restrictions placed on their own gambling activity
  • circumvent consumer protection controls such as self-exclusion or age-verification
  • secure additional bonus or promotional offers available to new accounts
  • facilitate criminal activity such as money laundering, match-fixing or fraud.

You should be wary of any approach to use your personal details or bank accounts by a third party for use with gambling companies.

Whilst such offers can often include financial incentives you should consider the associated risks which may include:

  • an adverse impact on your ability to secure credit
  • increased susceptibility to identity theft
  • risk of your involvement in criminal conduct.