Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Placing a late bet

We require all bookmakers to have rules covering the circumstances under which they will void a bet and how they will treat late bets. A late bet can be defined as a bet that is placed after the ‘off’ (after an event has started).

We recommend you place bets before the event starts to be sure that your bet is valid and we expect bookmakers to help you, if you are at the shop, by managing their counter effectively.

Bookmakers terms and conditions will ordinarily state that in circumstances where a bet is inadvertently accepted after the ‘off’ time (also known as the ‘no more bets’ time) the stake will be returned as the bet will be void.

In the event of a complaint or dispute, you should contact the relevant bookmaker who should investigate in line with their internal procedure and inform you of the outcome.