Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Placing a late bet

We require all bookmakers to have rules covering the circumstances under which they will void a bet and how they will treat late bets. A late bet can be defined as a bet that is placed after the ‘off’ (after an event has started).

We recommend you place bets before the event starts to be sure that your bet is valid and we expect bookmakers to help you, if you are at the shop, by managing their counter effectively.

Bookmakers terms and conditions will ordinarily state that in circumstances where a bet is inadvertently accepted after the ‘off’ time (also known as the ‘no more bets’ time) the stake will be returned as the bet will be void.

In the event of a complaint or dispute, you should contact the relevant bookmaker who should investigate in line with their internal procedure and inform you of the outcome.