We require all bookmakers to have rules covering the circumstances under which they will void a bet and how they will treat late bets. A late bet can be defined as a bet that is placed after the ‘off’ (after an event has started).
We recommend you place bets before the event starts to be sure that your bet is valid and we expect bookmakers to help you, if you are at the shop, by managing their counter effectively.
Bookmakers terms and conditions will ordinarily state that in circumstances where a bet is inadvertently accepted after the ‘off’ time (also known as the ‘no more bets’ time) the stake will be returned as the bet will be void.
In the event of a complaint or dispute, you should contact the relevant bookmaker who should investigate in line with their internal procedure and inform you of the outcome.
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