Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Private gambling/gaming

Private gaming may only occur in a place to which the public does not have access (a private dwelling, hostel, hall of residence or similar establishment). 

No profits can be made from private gaming, irrespective of how you intend to use those profits so it is no good for fundraising

The gaming must not involve playing or staking against a bank, and all participants in the gaming must have an equal chance of winning. 

No charge may be made for participation in private gaming (that includes any entrance fee or other charge for admission). 

You can’t deduct any amount from the stakes or prizes either – that would also be considered a charge for taking part in the gaming. It doesn’t matter whether the charge is voluntary or compulsory, particularly if customers are prevented from playing if they do not make a ‘voluntary’ donation, or there is strong peer pressure to make a donation. 

If people join a club to attend and take part in your ‘private’ event it is likely they will still be regarded as members of the public, particularly if club membership is acquired only a short time before the event, and in order to attend the event. 

Persons under 18 are allowed to participate in private gaming.