Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Who runs the National Lottery

The National Lottery is run by a commercial company, Camelot UK Lotteries Limited, which:

  • manages the National Lottery infrastructure
  • designs new games
  • develops the marketing support for Lottery products
  • provides services for players and winners
  • runs the network that sells tickets to players.

Camelot’s group structure

Camelot UK Lotteries Limited is just part of the Camelot Group. There are other companies within the Camelot group. For example, Camelot Global Services Limited (a company which looks to use their expertise globally by offering consultancy and advice to overseas lotteries or bidding to operate other lotteries).

Camelot Business Solutions Limited and Camelot Global Lottery Solutions Limited carry out functions that do not relate specifically to operation of the National Lottery, including administration, finance (excluding UK National Lottery Treasury functions), tax, procurement, corporate affairs, facilities, corporate sustainability, legal, propriety and HR.

Regulation of the National Lottery operator

Camelot UK Lotteries Limited is the legal entity which holds the licence to operate the National Lottery until January 2023. Under the terms of the licence it is a single-purpose company, dedicated to the operation of the UK National Lottery.

It is regulated by the Gambling Commission. While we do not directly regulate any of the other companies in the group, we do exercise indirect regulatory controls wherever those group companies contract with Camelot UK Lotteries Ltd, through the regime for control of key licensee sub-contracts contained in the National Lottery licence.

Agreements between Camelot UK Lotteries Limited and other group companies

Camelot UK Lotteries Limited has entered into agreements with Camelot Business Solutions Limited and Camelot Global Lottery Solutions Limited for the supply of services. We reviewed the agreements prior to their finalisation.

We are satisfied that the new arrangements do not have a negative impact on the operation of the National Lottery or on returns to good causes.