Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Who runs the National Lottery

The National Lottery is run by a commercial company, Camelot UK Lotteries Limited, which:

  • manages the National Lottery infrastructure
  • designs new games
  • develops the marketing support for Lottery products
  • provides services for players and winners
  • runs the network that sells tickets to players.

Camelot’s group structure

Camelot UK Lotteries Limited is just part of the Camelot Group. There are other companies within the Camelot group. For example, Camelot Global Services Limited (a company which looks to use their expertise globally by offering consultancy and advice to overseas lotteries or bidding to operate other lotteries).

Camelot Business Solutions Limited and Camelot Global Lottery Solutions Limited carry out functions that do not relate specifically to operation of the National Lottery, including administration, finance (excluding UK National Lottery Treasury functions), tax, procurement, corporate affairs, facilities, corporate sustainability, legal, propriety and HR.

Regulation of the National Lottery operator

Camelot UK Lotteries Limited is the legal entity which holds the licence to operate the National Lottery until January 2023. Under the terms of the licence it is a single-purpose company, dedicated to the operation of the UK National Lottery.

It is regulated by the Gambling Commission. While we do not directly regulate any of the other companies in the group, we do exercise indirect regulatory controls wherever those group companies contract with Camelot UK Lotteries Ltd, through the regime for control of key licensee sub-contracts contained in the National Lottery licence.

Agreements between Camelot UK Lotteries Limited and other group companies

Camelot UK Lotteries Limited has entered into agreements with Camelot Business Solutions Limited and Camelot Global Lottery Solutions Limited for the supply of services. We reviewed the agreements prior to their finalisation.

We are satisfied that the new arrangements do not have a negative impact on the operation of the National Lottery or on returns to good causes.