Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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National Lottery statutory framework

The regulation and operation of the National Lottery are set out in the following legislative provisions:

Primary legislation

Secondary legislation

Directions

Under Section 11 of the National Lottery etc. Act 1993 the Secretary of State for Culture Media and Sport issues occasional Directions to us in relation to the exercise of our licensing functions. We must comply with those Directions.

 

Also see

Directions on the National Lottery

From the Department for Culture, Media and Sport

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