Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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National Lottery statutory framework

The regulation and operation of the National Lottery are set out in the following legislative provisions:

Primary legislation

Secondary legislation

Directions

Under Section 11 of the National Lottery etc. Act 1993 the Secretary of State for Culture Media and Sport issues occasional Directions to us in relation to the exercise of our licensing functions. We must comply with those Directions.

 

Also see

Directions on the National Lottery

From the Department for Culture, Media and Sport

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