Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Free draws

Genuine free draws are not gambling under the Gambling Act 2005 and therefore we have no regulatory responsibilities for them.

We cannot give advice about how they should be structured except to say that you should make sure that participants can enter without making a payment. 

Free draws can be organised commercially for private benefit and profit and many are offered as product promotions. This contrasts with lotteries, which can only be run for good causes. 

Sometimes what might seem like a free draw could be classed as a lottery, and that may mean you are operating an illegal lottery. We have therefore published advice to help explain the difference. 

We monitor the boundary between lotteries, prize competitions and free draws to make sure that people who organise lotteries are properly licensed. 

We do not approve or provide advice on how to run your free draw. 

If you are organising a free draw it is your responsibility to ensure you are compliant with the law. If in doubt, you should seek legal advice.

Also see

Prize competitions and free draws - the requirements of the Gambling Act 2005

The regulations that apply to prize competitions and free draws

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