Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Fundraising with lotteries or raffles at events

Lotteries (also known as raffles) can be held at events (for example, fetes, fairs, fundraising dinners, exhibitions, concerts, festivals). In some cases the event may last more than a single day.

Although the event may have a commercial purpose any lottery or raffle promoted at the event cannot be run for commercial purposes or private gain, it can only be promoted to raise funds for a good cause such as a charity. 

All lottery tickets must be sold at the location and during the event. The result of the lottery can be declared either at the event or after it has finished. 

We recommended that you make it clear to participants when the result of the lottery will be announced. 

You may not deduct more than £100 for expenses and £500 for prizes from the income from lottery ticket sales. There is no monetary limit on donated prizes in this type of lottery. 

This type of lottery cannot involve a rollover of prizes from one lottery to another. 

If you are organising a lottery it is your responsibility to ensure you are compliant with the law. If in doubt, you should seek legal advice.

Also see

Running a lottery/raffle

A quick guide to running a lottery or raffle

257 KB Download

Organising small lotteries

Advice on lotteries that do not require a licence or registration

238 KB Download