Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Fundraising with lotteries or raffles at events

Lotteries (also known as raffles) can be held at events (for example, fetes, fairs, fundraising dinners, exhibitions, concerts, festivals). In some cases the event may last more than a single day.

Although the event may have a commercial purpose any lottery or raffle promoted at the event cannot be run for commercial purposes or private gain, it can only be promoted to raise funds for a good cause such as a charity. 

All lottery tickets must be sold at the location and during the event. The result of the lottery can be declared either at the event or after it has finished. 

We recommended that you make it clear to participants when the result of the lottery will be announced. 

You may not deduct more than £100 for expenses and £500 for prizes from the income from lottery ticket sales. There is no monetary limit on donated prizes in this type of lottery. 

This type of lottery cannot involve a rollover of prizes from one lottery to another. 

If you are organising a lottery it is your responsibility to ensure you are compliant with the law. If in doubt, you should seek legal advice.

Also see

Running a lottery/raffle

A quick guide to running a lottery or raffle

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Organising small lotteries

Advice on lotteries that do not require a licence or registration

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