Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Prize competitions

We do not regulate prize competitions and free draws and you do not need a licence to run them. But you must be careful you do not organise them in a way which could constitute an illegal lottery.

Prize competitions can be organised commercially for private benefit and profit. This contrasts with lotteries, which can only be run for good causes. Sometimes what might seem like a competition could be classed as a lottery, and that may mean you are operating an illegal lottery. We have therefore published advice to help explain the difference.

A quick guide to Running prize competitions and free draws

Unlike a lottery where the outcome depends on chance, the outcome of a genuine prize competition must depend on the exercise of skill, knowledge, or judgment by the participant.

Gambling Act section 14 (5) explains in detail about the skill test

The element of skill, knowledge or judgment in a competition must prevent:

  • a significant proportion of people from taking part or
  • a significant proportion of people who do take part from receiving a prize. 

If your competition relies on chance it may be considered a lottery and could be illegal. 

We monitor the boundary between lotteries, competitions and free draws to make sure that people who organise lotteries are properly licensed and if we have concerns that your scheme may be a lottery we may ask you to provide information to show how you have met the test at section 14(5) of the Gambling Act 2005. 

We do not approve or provide advice on how to run your particular competition. The rules and conduct of your competition are solely your responsibility. 

If you are organising a prize competition it is your responsibility to ensure you are compliant with the law. If in doubt, you should seek legal advice.

Also see

Prize competitions and free draws - the requirements of the gambling act 2005

The regulations that apply to prize competitions and free draws

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