For the public

Gambling is a popular leisure activity that is enjoyed by many. There are lots of ways to gamble including playing the lottery, bingo, betting on sports, casino games or playing machines.

In this section

How we regulate the National Lottery, how to raise money for charity with gambling activities like lotteries, raffles, tombolas etc, how to gamble safely, help that is available if you feel you or someone you know has a gambling problem and your rights as a consumer.

Concern about a gambling business

Complaints: You can complain if you disagree with the gambling business about the outcome of your gambling transaction, or about the service you have received from them

Safer gambling

Consumer guides, tools to help you control your gambling, self-exclusion, getting help, scams and frauds

Fundraising and promotions

Lotteries, raffles, sweepstakes, 100 clubs, race nights, penny auctions, spot the ball and more…

The National Lottery

Advice for players, information on who runs the National Lottery, the licences for each game and how to complain about the National Lottery

Your rights

Understand your rights as a consumer and what you can do to ensure you protect yourself

Consultations

We want to know what you think – all our latest consultations

Important reading

Self-exclusion

What is it and how does it work?

Alternate Dispute Resolution (ADR)

When you have a complaint about a gambling business

How gambling businesses protect your money

Any gambling business that holds customer funds must set out in their terms and conditions whether and how the funds are protected in the event the business becomes insolvent

BetIndex - update

Due to the number of consumers interested in our i…

19 March 2021

Regulatory action against In Touch Games

In Touch Games Limited - which runs bonusboss.co.u…

17 March 2021

Information notice: Suspension of licence - BetIndex Limited

The Gambling Commission has decided to suspend the…

12 March 2021