Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Statement of principles for licensing authorities

A quick guide for councillors on licensing committees and boards about the statutory requirement to review gambling Statements of Policy every three years. 

The next review is due by January 2019.


We have written to police licensing officers to encourage them to contribute to the Statement consultations, particularly with any data on crime or vulnerable people, to inform risk assessment expectations and area profiles.

Letter to police licensing officers regarding Statement of principles - January 2018