Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Statement of principles for licensing authorities

A quick guide for councillors on licensing committees and boards about the statutory requirement to review gambling Statements of Policy every three years. 

The next review is due by January 2019.


We have written to police licensing officers to encourage them to contribute to the Statement consultations, particularly with any data on crime or vulnerable people, to inform risk assessment expectations and area profiles.

Letter to police licensing officers regarding Statement of principles - January 2018