Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Pubs and clubs toolkit

Commercial betting is not allowed in pubs, clubs or similar alcohol licensed premises. Working closely with local police, our compliance managers and local groups like PubWatch to get that message out is key to preventing the need for enforcement action.

But when it is required those who are facilitating betting or those exceeding exempt gaming limits in alcohol licensed premises can have the exemption which permits gaming in pubs removed, have their alcohol licence reviewed, be cautioned, ordered to carry out unpaid work, ordered to pay costs or fined.

Working with HMRC to ensure any tax issues are also addressed can be an extra deterrent.

GLA: Part 25 Clubs
GLA: Part 26 Premises licensed to sell alcohol

Quick guides 

Template letters

 

Template forms

 

GLA: Appendix A Summary of machine provisions by premises
GLA: Appendix B Summary of gaming machine categories and entitlements
GLA: Appendix C Summary of gaming entitlements for clubs and alcohol licensed premises

 

Also see

Code of practice for equal chance gaming in clubs and premises with an alcohol licence

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Code of practice for gaming machines in clubs and premises with an alcohol licence

145 KB Download

Important reading