Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Bingo in pubs and clubs

Bingo can be offered on alcohol licensed premises, members' clubs, miners’ welfare institutes and commercial clubs without an operating licence. However, the games must:

  • be for adults only
  • not be linked with games played on other premises.
GLA: Part 18 Bingo

There are limits on the amount which can be charged for participation: 

 With a club gaming permitWith a club machine permitWITHOUT either a club gaming permit or club machine permit

Members' clubs

£3 maximum, per person, per day

£1 maximum, per person, per day

£1 maximum, per person, per day

Miners welfare institutes

£3 maximum, per person, per day

£1 maximum, per person, per day

£1 maximum, per person, per day

Commercial clubs

Not available

£3 maximum, per person, per day

£1 maximum, per person, per day

Pubs must ensure that:

  • no participation fee is charged
  • they remain within the stake limit of charging a maximum of £5 per person, per game. 

Both alcohol licensed premises and clubs must ensure they do not exceed the maximum of £2,000 per week in stakes/prizes. Those wishing to exceed this limit need to apply for a bingo operating licence.   

Bingo as prize gaming 

When we say ‘prize gaming’ we mean neither the nature nor the size of the prize is determined by:

  • the number of people playing
  • the amount paid for or raised by the game. 

You can run bingo as a prize game without the need for a bingo operating licence in adult gaming centres, family entertainment centres, unlicensed family entertainment centres and travelling fairs. 

To comply with the rules for prize gaming, the bingo games offered in these venues must:

  • have a maximum stake of £1 and a prize worth no more than £70 per game
  • offer no more than £500 of prizes per game 
  • have no more than £500 in stakes per game.