Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Gambling codes of practice - consolidation for all forms of gambling

In order to help you determine premises applications and when inspecting premises we have brought together all the gambling codes of practice in one place.

This contains the associated codes of practice as provided within Part II of Licence conditions and codes of practice (LCCP). 

The codes specify a number of requirements related to social responsibility issues and these may be of particular interest where you are concerned about, for example, protection of the young and vulnerable. 

The codes also apply to situations in which gambling is being offered without an operator’s licence from the Gambling Commission. For example, equal chance gaming and gaming machines in clubs and premises with an alcohol licence (see sections B and C).

Codes of practice included in this consolidated version

  • Code of practice for equal chance gaming in clubs and premises with an alcohol licence
  • Code of practice for gaming machines in clubs and premises with an alcohol licence
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Gambling codes of practice - consolidated for all forms of gambling

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