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Licensing authority returns portal open until 30 October 2020

Many thanks to the @75 LAs that have already submitted their 2019/20 annual return. The deadline for submission is 30 October 2020.   We appreciate that Local Authorities are still heavily impacted by the fight against Covid-19 and many of you may still be working from home, however we would be grateful for as much data as you are able to provide within the timescales.  

Please remember that the passcode will only work with a registered user email address. The passcode is specific to your LA not to an individual so multiple email addresses can be

registered per LA, but we would encourage you to register your licensing@ email address, if you have not already done so.

Please contact lareturns@gamblingcommisison.gov.uk if you have not received any correspondence about the annual returns.

Licensing Authorities requests for help and support

We have revised the communication process for LAs requesting help and support for gambling related issues.

The current practice of contacting your designated Compliance Managers directly will cease.  As from 1 October 2020, all gambling related requests for help and support must be emailed to the Gambling Commission Compliance Mailbox: complianceteamCB@gamblingcommission.gov.uk.  

Your requests will be forwarded to designated compliance staff who will respond and deal with your enquiry in a timely manner. 

Citizens Advice gambling support service

The Citizens Advice gambling support service has commenced a new gambling-related podcast called 'Beyond The Bet'.  The first episode takes a closer look at what gambling entails, public health work being conducted regionally in the North-West, and the story of one of our Project Workers who has lived experience. In future episodes, Citizens Advice will draw upon key talking points, including short term and long term treatment, inside the mind of a compulsive gambler, key bodies involved in the gambling landscape, gaming vs gambling with a focus of hearing from those who have been harmed by gambling.

Citizens Advice and Citizens Advice Scotland have been commissioned by GambleAware to deliver the gambling support service across England, Wales and Scotland. The aim of the project is to take a public health and education approach to training and building capacity amongst frontline workers within the Citizens Advice network and beyond, to overcome the stigma attached to gambling harm and help individuals to access appropriate support. The team on is on Twitter via the handle @BeyondTheBetPod or alternatively get in touch via gamblingsupport@citizensadvice.org.uk

GamCare free training about women and problem gambling

GamCare is a leading provider of support and treatment for all those impacted by problem gambling has been funded by the Tampon Tax to provide free training to professionals about the impact of problem gambling on women.  Currently only @1% of women affected by problem gambling access help.  

After the training session professionals should feel more confident in identifying problem gambling, asking the question and referring into support networks. Training is currently provided remotely and can be offered to any professional who works on the frontline.

Please contact Zoe Snelgrove – zoe.snelgrove@gamcare.org.uk if you are interested in receiving this free training.

National Strategy first year implementation update

As advised over the summer, we published an overview of the implementation actions delivered during the first year of the three year National Strategy to Reduce Gambling Harms and highlights emerging work for this second year of the Strategy.  If you are interested in signing up to the latest developments on the Strategy please email communications@gamblingcommission.gov.uk.

Further controls on online gambling adverts

The Betting and Gaming Council has published its Sixth Industry Code for Socially Responsible Advertising which comes into force on 1 October 2020.  It includes new measures to further prevent under 18s from seeing gambling adverts online and ensuring that the adverts must include safer gambling messages.


Next: Advice and guidance updates