Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Case studies

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Gaming machines visits in Dundee

In late November last year, in collaboration with colleagues from Police Scotland, Commission officers visited several alcohol licensed premises in Dundee as part of an educational awareness raising exercise to assess their compliance with the Code of Practice for gaming machines in alcohol licensed premises.

The visits identified that the premises were generally compliant, however in one licensed premises one gaming machine had to be switched off because the new operator of the pub had not advised the Licensing Board of this change in relation to the gaming machine automatic entitlement.  In another premises, one gaming machine was temporarily switched off because the operator could not produce their gaming permit.  In another premises, there was very low awareness on the part of the duty manager of the requirements of the Code of Practice.

Although the five premises visited were generally compliant in relation to the operation of their machines, there was very low awareness of the wider detail of the Code of Practice.  Similar exercises are planned in partnership with Police Scotland and LAs in Scotland over the coming months.


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