Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Consultation on online slots game design and reverse withdrawals

We are consulting on changes to the design of online slots - specifically to make them safer for consumers, looking at issues such as speed of play and frequency of betting opportunities and as other factors on offer which can increase addiction and risk of harm. This consultation closes on 3 September.

Consultation on high value customers

We are seeking views on proposed changes to the rules operators must abide by when transacting with high value customers (VIPs), who often enjoy tailored bonuses, gifts, hospitality and preferential service from the licensee designed to maintain or increase their custom. This consultation closes on 14 August.

Next: Advice and guidance updates