Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Consultations

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DCMS consultation on the minimum age for playing National Lottery games

The Department is consulting on whether the availability of all National Lottery games to those under 18 remains appropriate and is seeking views on three options:

  • Option 1 - Do nothing, retain the minimum age of 16 for all National Lottery games
  • Option 2 - Raise the minimum age to 18 for National Lottery instant win games (i.e. scratchcards and online instant win games)
  • Option 3 - Raise the minimum age to 18 for all National Lottery games

The consultation closes on 8 October 2019.


Next: Feature article: Yorkshire Humber's public health framework for gambling-related harm