Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
Skip to main content

Advice and guidance updates

Show allShow less

New bingo in alcohol licensed premises checklist

We have added a new checklist on the LLEP website - designed to assist authorised local authority officers to check the compliance of bingo in alcohol licensed premises.

The lottery library 

Lotteries typically generate lots of queries for LAs and for us. We have a raft of information relating to large and small society lotteries and licensing authority lotteries on our website as summarised below: 

Advice for LAs dealing with lottery related queries:

Guidance to Licensing Authorities, Part 34– guidance on small society lotteries

Licensing authority lotteries toolkit - contains advice, quick guides and case studies to help licensing authorities in their regulatory responsibilities in relation to:

  • Society lotteries – Webpage setting out the definition of a large and small society lottery.
  • Reverse and penny auctions – Webpages explaining what they are.

Information for LAs looking to apply for an operator licence to run their own lottery: 

Relevant parts of the Gambling Act 2005 in relation to lotteries are:

Section 14 - defines a lottery (s14(5) defines prize competitions)

Section 19 - defines a non-commercial society

Section 98 - provisions about lottery operating licences

Section 99 - mandatory lottery operating licence conditions

Part 11 - Lotteries

Sections 252 to 257 clarify the meaning of various terms, of note:

Section 252 - Promoting a lottery

Section 253 - Lottery ticket

Section 254 - Proceeds and profits

Section 255 - Draw

Section 256 - Rollover

Section 257 - External lottery managers

Sections 258 to 263 sets out offences and relevant penalties

Schedule 2 - lotteries, definition of payment to enter (relevant to free draws)

Schedule 11 - provisions for each type of exempt lottery (including small society lotteries registered with Licensing Authorities).


Next chapter: LLEP Assessment templates