Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Consultations

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Have your say on making gambling fairer and safer

We are consulting on changes to Licence Conditions and Codes of Practice (LCCP) requirements for customer interaction and alternative dispute resolution along with a call for evidence on gambling website blocking software.  The closing date for views on the consultation is on 9 May 2019. 

Call for evidence on Category B gaming machines and gambling online with credit cards

We are asking gambling businesses to outline how they will meet the challenges set out in the Government’s Review of Gaming Machines and Social Responsibility Measures over the protections for players using Category B gaming machines.   It also seeks to gain further insight into the harm prevention measures already afforded to players of Category B2 gaming machines and whether player protection measures should be extended to B1 and B3 machines.  Views are sought by 16 May.

In 2018 the Responsible Gambling Strategy Board provided advice to us on online gambling which included recommendations on gambling using credit. The advice noted that gambling with borrowed money, including with a credit card, is a well-established risk factor for harmful gambling. We are therefore requesting views on the issue of gambling online with credit cards.  We are engaging with gambling operators and financial institutions, debt relief charities and consumers. This call for views closes on16 May. 

Next: Feature article - Impact of B2 stake change