Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Advice and guidance updates

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Support for LAs

Given the continued growth in online gambling and the reduction in the number of land-based gambling premises which looks set to continue, particularly in view of the recent B2 stake cuts in betting shops, we will be adjusting the support provided to LAs. The support we will continue to provide includes:

  • each LA with an allocated compliance manager to act as a single point of contact with which to discuss gambling related issues.
  • comprehensive advice and guidance provided on our website in relation to LA tool kits for dealing with local gambling related issues and inspections.
  • E learning modules hosted on the IOL website.
  • the monthly LA Bulletin highlighting the latest news from the Commission and LAs
  • sessions at IOL conferences and updates at IOL regional and other licensing group meetings when requested to do so.
  • support for LAs in embracing the new strategy for reducing gambling harm.

We remain committed to working collaboratively with LAs and will continue to do so.

Update on B2 stake reduction

We have conducted compliance visits across the country to identify if there are non-compliant products available to consumers. We have already taken action to ensure some products that caused us concern were removed and our investigations and compliance activity are ongoing. This includes consideration of ‘in game’ features within some gaming machines and information provision. Where we conclude products are non-compliant, we will take appropriate action.

We are now reviewing the responses provided as part of the call for evidence: player protections on Category B gaming machines and will consider what further action or changes may be required to ensure player protection remains an ongoing consideration.”


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