Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Consultations

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House of Lords Select Committee on gambling

The Social and Economic Impact of the Gambling Industry Committee was appointed June and is focusing its inquiry on issues including:

  • the current state of the industry
  • the lack of accurate estimates of the extent of the problem
  • developments in gambling habits, in particular online gambling
  • the ‘gamblification’ of sport
  • the industry’s contribution towards research, education and treatment of problem gamblers
  • whether those who need help have access to it; advertising; and lotteries.

The Committee’s call for evidence is open until 6 September 2019.

DCMS consultation on the minimum age for playing National Lottery games

The Department is consulting on whether the availability of all National Lottery games to those under 18 remains appropriate and is seeking views on three options:

  • Option 1 - Do nothing, retain the minimum age of 16 for all National Lottery games
  • Option 2 - Raise the minimum age to 18 for National Lottery instant win games (i.e. scratchcards and online instant win games)
  • Option 3 - Raise the minimum age to 18 for all National Lottery games

The consultation closes on 8 October 2019.

Policing priorities in Scotland 

In July the Scottish Government launched a consultation on new national priorities for policing in Scotland.  The priorities set the long-term framework for Police Scotland and the Scottish Police Authority including:

  • crime and security – respond to current and emerging threats, maintain public order and prioritises prevention, investigation, equality and human rights
  • confidence – continue to inspire public trust by being ethical, open and transparent
  • partnerships – work with partners to maintain safe communities and support improved outcomes, increase resilience and address vulnerability
  • sustainability – plan for current and future social and economic circumstances and considers the environmental impact of policing and its operations
  • people – value and empower a diverse workforce to lead and deliver high quality services
  • evidence – use evidence to develop services and ensure that the right capacity and skills are in place to deliver high performing and innovative services

The closing date for responses is 4 October.

 

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