Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
Skip to main content

Case studies

Show allShow less

Devon County Council: Problem gambling spotlight review

Devon county councillors were concerned about the harm that they had witnessed first-hand caused by problem gambling.  Whilst Devon County Council (DCC) is not responsible for the direct provision of gambling establishments, the impacts of problem gambling have an impact on spend on services for vulnerable people.

To understand the scope of the challenge, and to understand what might help, scrutiny members undertook a spotlight review.  Recognising the role that scrutiny can have in bringing different agencies together to collectively problem solve, the scope of this spotlight review was:

  • To understand the underlying causes of problem gambling and the challenges associated with problem gambling.
  • To explore the ways in which DCC and partners could work together to prevent people who are at risk of problem gambling reaching crisis point.
  • To identify the ways in which DCC and partners could work together to support people in Devon who have gambling addictions.

The spotlight review took place on the 7 August 2018 and was held in the form of a round table discussion with structured questions clustered around three themes:

  • Prevention;
  • Understanding when gambling becomes a problem;
  • Identifying support available when someone is struggling with problem gambling.

The findings of the review were particularly focused around the need for reliable and accurate data.  Several of the partners in the room committed to working together to better understand the scale of the problem as well as to support services that exist to help people with a gambling addiction.

A year on from this work there have been several developments, although Councillors would like to see more.  Particularly notable developments include:

  • The Joint Strategic Needs Assessment now includes a detailed section of available data, bringing together information including prevalence, age, demographics, gambling restrictions, types of gambling, risks, impacts of gambling, links to other services, suicide, treatment and support services, national and local responses. 
  • DCC took part in promoting Responsible Gambling Week in both 2018 and 2019.
  • The January 2019 NHS Long Term Plan includes commitments to strengthening public health and prevention, including an element directed at gambling.
  • DCC Public Health working with coroners to improve coding in death certification following suicide.

The Committee is committed to continuing to improve services and support for people and their families and anyone whose lives are affected by gambling addiction.

Leeds City Council - gambling related harm campaign media pack for LAs

Leeds council’s financial inclusion team developed a successful  ‘Beat the Odds’ campaign to reduce the stigma in talking about gambling and encourage people to access support.

Leeds are keen to share campaign resources and following requests from a number of authorities have created a media pack with materials that can be tailored to your own authorities gambling related harm campaigns. Please contact Sophia Ditta (Sophia.Ditta@leeds.gov.uk) to request a copy of the media pack which includes images for postcards, flyers, posters, and banners as well as digital screen images.

 

Next: Feature article: Citizens Advice Gambling Support Service (East Midlands)