Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Advice and guidance updates

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Revamped website for LA inspection forms

LAs are advised that our partners at LLEP (Leicestershire & Leicester Enterprise Partnership) who have worked with us to produce resources to help LAs with their inspections have updated their website.  Please update your saved links to this site accordingly.

Please note that the inspection templates and information for premises were updated in October to reflect the change of Codes of Practice which took effect at the end of October (in relation to customer interaction and alternative dispute resolution requirements).

Fundraising queries

Throughout the year, but particularly around the festive season, our contact centre receives a lot of fundraising related queries from LAs and the public.  

LAs are encouraged to look at the Gambling Commission website first, which has a range of information and advice about the requirements to be met when fundraising via:

  • Incidental lotteries and Christmas raffles
  • Private society lotteries
  • Race nights
  • Work lotteries
  • Charity bingo or poker nights
  • Small society lotteries.

It’s worth remembering that customer lotteries/raffles cannot be used for fundraising and all forms of lottery that aren’t promoted under a LA registration or Commission licence must not offer ticket purchasing online or via text/social media etc.  There are also specific requirements about fundraising through non-commercial bingo and betting (including race nights), and poker nights.

Updated consolidated Code of Practice

From 1 January 2020, amended Social Responsibility Code 3.1(2) comes into force, which stipulates thatthe organisations receiving funds for delivering research, prevention, or treatment from licensees be subject to approval by the Gambling Commission.  This follows a consultation held in December 2018.  The LA consolidated codes of practice document has been updated accordingly.

Further information about the process for being on the approved RET contributions (research, education and treatment) is available on our website. 

Premises register data review

We are carrying out a routine cleanse of the national premises register, which is compiled from gambling premises information submitted to us by LAs.  We are asking LAs to confirm that the information held is accurate and provide amendments where relevant.  If you have yet to receive any correspondence about this data cleanse exercise please contact our data management team who are coordinating the work datamgmt@gamblingcommission.gov.uk.

Next chapter: LLEP Assessment templates