Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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HomeFor licensing authorities Guidance to licensing authorities (GLA)

Licensing authorities have a requirement to develop, consult on, and publish a statement of licensing policy every three years with regards to the principles you propose to apply in exercising your functions under the Gambling Act 2005.

We are required to issue this guidance to help you.

Use the search box below to search within the GLA  or the navigation to browse to the section you need.

You can also download a pdf of the full GLA (1.27MB)

Also see

Also see

Guidance to licensing authorities

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