Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Appendix I: Glossary of terms

  1. Appendix I: Glossary of terms

Back To TopAppendix I: Glossary of terms

The Act

The Gambling Act 2005

AGCs

Adult Gaming Centres

ATM

Automated telling machine

AWP

Amusement with prizes

BRDO

Better Regulation Delivery Office

CCTV

Closed Circuit Television

The Commission

The Gambling Commission

COSLA

Convention of Scottish Local Authorities

DCLG

Department of Communities and Local Government

DCMS

Department for Culture, Media and Sport

EBT

Electronic Bingo Terminal

ELM

External lottery manager

FCA

Financial Conduct Authority

FECs

Family Entertainment Centres

Guidance

Guidance to Licensing Authorities, issued by the Commission under S.25 of the Gambling Act 2005

HRA 1998

Human Rights Act 1998

IOL

Institute of Licensing

LACE

Local Authority Compliance Events

LBO

Licensed betting office

LCCP

Licence conditions and Codes of Practice

LGA

Local Government Association

LSO

Licensing Standards Officer

OC

Ordinary Code

OUN

Occasional use notices

Statement of  policy

Licensing Authority’s statement of licensing policy published under S.349 of the Gambling Act 2005

PA

Primary Authority

SIA

Security Industry Authority

SOLAR

Society of Local Authority Lawyers and Administrators

SR code

Social Responsibility code

SSBT

Self-service betting terminal

SSL

Small society lotteries

SWP machines

Skill with prizes machines

TUN

Temporary use notices

uFECs

Unlicensed Family Entertainment Centres

VBT

Video bingo terminals

WLGA

Welsh Local Government Association